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In Response – Terms & Conditions
Last updated: 2/10/25
These Terms & Conditions (“T&Cs”) apply to all purchases, trade-ins, and transactions at In Response. By engaging in a transaction with us, you agree to the following:
1. General
All sales are final unless required otherwise by Australian Consumer Law (ACL).
Our goods and services come with guarantees that cannot be excluded under the ACL.
These T&Cs may be updated without notice; the version displayed in-store or on our website at the time of your purchase will apply.
2. Trading Card Singles
Condition: Singles are sold “as marked.” Buyers are encouraged to inspect condition before purchase.
Refunds/Returns: No refunds or exchanges on singles or collectibles due to change of mind, play wear, grading disputes, or market price fluctuations.
Authenticity: All singles are checked for authenticity. Any issues must be raised within 24 hours of purchase.
3. Sealed Product & Accessories
Sealed products (boosters, decks, boxes, accessories) must remain unopened for any return or exchange consideration.
Refunds or replacements will only be provided if goods are faulty, damaged, or mis-supplied in line with ACL requirements.
4. Trade-Ins
ID Requirement: A valid government-issued photo ID must be provided for large trade-ins (value over AUD $200) or at our discretion.
Final Valuation: All trade-in offers are final once agreed. Payment is made in store credit or cash (where applicable).
Right to Refuse: We reserve the right to refuse trade-ins where provenance is unclear, condition is poor, or items are suspected to be counterfeit.
5. Store Credit
Store credit is issued in the customer’s name and is non-transferable.
Store credit is valid for 12 months from the date of issue unless otherwise stated.
Store credit cannot be redeemed for cash unless required under law.
6. Preorders
Preorders must be fully paid upfront (unless otherwise arranged).
Cancellation of standard preorders will incur a 35% restocking/admin fee.
Preorders are subject to distributor allocations; in rare cases of short supply, refunds or store credit will be offered.
7. Special Preorders & Large Orders
Definition: A “Special Preorder” is any order of unusually high quantity (e.g. multiple sealed cases, 10+ bundles, or items specifically ordered in at the customer’s request).
Deposit Requirement: A minimum deposit of 30% is required at the time of order. Full payment must be made before release/collection.
Non-Cancellable: Once confirmed and supplier allocation is secured, special preorders cannot be cancelled or refunded.
Change of Mind: No refund will be provided for change of mind, resale difficulty, or market price fluctuations.
Failure to Collect: If the order is not collected within 14 days of release, the goods will be returned to general stock. Any deposit or full payment may be forfeited, less any amount recovered if resold. A 35% restocking/admin fee will apply.
Supplier Shortages: If allocation from the supplier is reduced or cancelled (outside our control), a refund or store credit will be issued for the undeliverable portion.
8. Events & Tournaments
Entry fees are payable before the event begins.
Refunds for entry fees are only provided if the event is cancelled by In Response.
Players are expected to follow event rules, codes of conduct, and staff instructions. Misconduct may result in removal without refund.
9. Liability
In Response is not responsible for loss, theft, or damage of personal belongings in-store.
To the fullest extent permitted by law, our liability is limited to the replacement or repair of faulty goods, or refund of the purchase price.
10. Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia.
Last Updated: 2/10/25
At In Response, we stand behind the quality of our products. This policy outlines your rights and our procedures regarding returns and refunds, in accordance with the Australian Consumer Law (ACL) and our store Terms & Conditions.
1. Your Rights Under the Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
2. Change of Mind / Buyer's Remorse
We do not offer refunds or exchanges if you simply change your mind, find an item cheaper elsewhere, or under-estimate the condition of a single card.
3. Returns for Faulty, Damaged, or Incorrect Items
If you believe a product is faulty, damaged, or not as described, please contact us immediately. Your return may be accepted provided the following conditions are met:
4. Returns Process
To initiate a return for a faulty, damaged, or incorrect item:
5. Preorders & Special Orders
Please refer to our full Terms & Conditions for detailed policies.
6. Store Credit
If a refund is issued and you do not have the original payment method (e.g., for a cash purchase), or in specific circumstances as a gesture of goodwill, refunds may be issued as store credit.
7. Event & Tournament Entry Fees
Entry fees for events and tournaments are non-refundable unless the event is cancelled by In Response.
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